We accept large suitcases for storage and/or shipping as long as they are wrapped in our special heavy duty suitcase covers for protection. The weight limit for suitcases is 25kg and our size limit is 78cm x 55cm x 35cm.
Please use the cardboard packaging materials provided to protect wheels and handles and pad out any gaps around the suitcase.*
Our strong shipping and storage boxes are provided free of charge and so we do not normally need to accept customers' own boxes for storage and shipping. If you have a compelling reason to use your own storage or shipping boxes then please call us. When we do accept customer's own storage or shipping boxes they are uninsured and subject to additional terms and conditions and uninsured.
Bubble wrap doesn't work! We know, we've tested it! In the low pressure hold of an aircraft all the bubbles pop and by the time your boxes are back on the ground they're essentially wrapped in plastic bags. Instead, we provide 3 square metres of tough heavy-duty corrugated cardboard to wrap pad your belongings with. Save the bubble wrap for popping on a rainy day...
*Please note that suitcase covers are for suitcases ONLY. Suitcase covers found to contain items other than suitcases and cardboard padding will be re-packed at our standard rates (see the avoidable charges section).